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Frequently Asked Questions
Are you a factory or trading company?
We are a leading professional trading company with our own dedicated factory specializing in pet supplies. We offer full ODM and OEM customization services.
Can I get samples before placing a bulk order?
Yes, sample orders are available. Samples are typically delivered within 10 days, and the cost will be fully refunded once a bulk order is confirmed.
How is the shipping cost calculated?
For smaller orders, we use express services like FedEx or DHL at competitive rates. Larger shipments are arranged via sea freight. Please provide your quantity for a precise shipping quote.
How can I customize my own pet product?
Simply contact us with your design ideas. For logo customization, please provide your files in PDF, AI, or PNG format, and we will provide a digital mockup for your approval.
Do you support low MOQ for start-ups?
Yes, our standard MOQ starts at 50 pieces, making it easier for smaller businesses or test markets to begin selling high-quality pet accessories.
What is the quality assurance process?
We maintain strict quality control standards throughout the production process, holding certifications such as ISO, FDA, and BRC to ensure the safety and durability of our pet products.