Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a dedicated manufacturer with extensive production areas exceeding 100,000 square meters and a workforce of nearly 900 employees.
What makes your pet products reliable?
We focus on professional-grade quality with a team of 15+ QC staff and a 50+ person R&D team to ensure every product meets safety standards.
What is the standard sample and payment procedure?
Sample time is between 3-10 days after confirmation. We accept T/T (30% deposit), PayPal, and West Union.
Do you provide OEM/ODM and design services?
Yes, we provide full OEM customization, free package design, free logo design, and high-definition product pictures for online sellers.
Is the seat belt size adjustable for different dogs?
Yes, the seat belt features an adjustable length ranging from 60cm to 110cm with a width of 2.5cm, suitable for various pet sizes.
What are the main materials used for durability?
We use heavy-duty high-quality Nylon material combined with sturdy hardware to ensure maximum safety and longevity for vehicle travel.