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Frequently Asked Questions
What products do you provide?
We supply a wide range of pet supplies including clothing, reflective collars, tracker cases, beds, feeders, toys, and grooming accessories.
Is the tracker device included with the collar?
No, the collar includes a specialized protective case designed for Airtag trackers, but the electronic tracking device itself is sold separately.
Can I customize the collar with my own logo?
Yes, OEM and ODM services are available. We can print your logo on the units or customize the packaging according to your design files.
How long does production take for bulk orders?
Samples are ready within 2-3 working days. Bulk orders typically take 3-7 working days depending on the order quantity and customization requirements.
What are the shipping options for international orders?
Small orders are shipped via DHL, TNT, FedEx, or UPS (5-7 days). Large orders can be shipped by air (15 days), sea (approx. 1 month), or train depending on your region.
Is the cat collar safe for outdoor use?
Absolutely. The breakaway buckle is designed to release if the cat gets caught, and the reflective strip ensures visibility during night-time exploration.
Canna Pet Supplies
