What are your main product ranges?
Our main products include pet cooling mats, cooling pillows, dog cooling vests, cooling collars, dog cooling towels, sport ice towels, cooling scarves, and pet heating pads.
How do you ensure product quality?
We place great emphasis on quality control to maintain excellent standards. Our principle is to provide customers with superior quality, competitive pricing, and better service.
Do you offer OEM or ODM services?
Yes, we accept OEM services and have our own professional design team to support your custom requirements.
What is the typical lead time for samples?
Current samples require 1-3 days. Customized samples typically take 7-15 workdays depending on your specific requirements.
What shipping methods do you use?
We offer express delivery (DHL, TNT, FedEx, UPS - 3-7 days), air freight (7-12 days), sea freight (20-35 days), or shipping via your appointed agent.
What are your acceptable payment terms?
Our standard payment terms include T/T, L/C, and Paypal.