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Frequently Asked Questions
What are your main products?
Our main products include pet cooling mats, cooling pillow pads, cooling mats for beds, pet cooling beds, dog cooling vests, dog cooling collars, dog cooling towels, and other pet seasonal supplies.
How do you control product quality?
We place great emphasis on quality control to ensure an excellent quality level is maintained. Our principle is to provide customers with better quality, better price, and better service.
Do you provide OEM or ODM services?
Yes, we accept OEM services and have our own professional designer team to assist with your requirements.
What is the lead time for samples?
Current samples need 1-3 days, while customized samples require 7-15 workdays according to your specific requirements.
What are the shipping methods and times?
1. Express (DHL/TNT/FedEx/UPS): 3-7 working days. 2. Air: 7-12 days. 3. Sea: 20-35 days. 4. Client-appointed agents are also accepted.
What are your acceptable payment terms?
Our usual payment terms include Paypal, T/T, and L/C.