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Frequently Asked Questions
Do you offer free artwork services?
Yes, we provide artwork free of charge. Simply provide your detailed requests (color, size, logo, message), and we will create the design for you within 3 hours.
What file formats are required for custom logos?
AI, PDF, and EPS formats are preferred. High-definition JPG or PNG files are also acceptable. Please include font names if you have specific typography requirements.
How is the shipment handled?
Small orders are typically shipped via express services like FEDEX, DHL, or UPS with door-to-door service. Larger orders can be shipped via sea or air based on your preference.
Can I request a free sample?
Yes, we offer free stock samples. You would only need to cover the freight/shipping costs.
What are the typical lead times?
Samples generally take 8 days, while mass production typically requires 12-15 days depending on the order volume.
What are the standard packaging details?
Standard packaging is 1 PCS per OPP bag, 100 PCS in a larger bag, and 1000 PCS per carton (G.W: approx 16 kgs).