❓ Frequently Asked Questions
What is your main production capability and background?
We are a specialized factory with a dedicated team of approximately 50 professionals. Our production line is equipped to handle up to 10,000 PCS per week, serving markets across North and South America, Europe, and Africa.
How do you ensure the quality of the products?
Quality is our priority. We always provide a free pre-production sample before mass production and perform a strict final inspection before shipment through our independent quality inspection line.
What types of pet products can I purchase from you?
We offer a wide range of pet accessories including dog/cat collars, leashes, harnesses, leads, and various other OEM pet products tailored to your needs.
Do you accept customization and what is the MOQ?
Yes, we accept full customization for logos and designs. Our Minimum Order Quantity (MOQ) starts at just 10 pieces for customized orders.
What is the typical lead time and payment methods?
Standard production takes between 7-15 days depending on the quantity. We accept various payment methods including PayPal, T/T Bank Transfer, and Western Union.
What kind of after-sales service do you provide?
We track every order until the client receives the goods and provide professional solutions for any doubts or feedback regarding our products.
Canna Pet Supplies
