Frequently Asked Questions
Are you a factory or trading company?
We are one of the leading trading companies, and we also operate our own factory specializing in pet supplies. ODM/OEM customization is fully available.
Can I get some samples?
Yes, sample orders are available and delivered within 10 days. Sample costs are refundable upon placing a bulk order.
How about the shipping cost?
For smaller orders, we use express services like FedEx or DHL at competitive rates. Larger orders are shipped via sea. Provide your quantity for a precise shipping quote.
How do I customize my own product?
We offer comprehensive OEM/ODM services. Send us your ideas or logo files (PDF, AI, or PNG), and we will create a digital mockup for your review.
Can I visit your facility and showroom?
You are warmly welcomed to visit. We have extensive showrooms and our office is conveniently located near major transport hubs for easy access.
What materials are used for the harness?
The harness is primarily made from high-quality, durable nylon with integrated reflective materials to ensure pet safety during outdoor activities.