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Frequently Asked Questions
Do You Offer OEM/ODM Service?
Yes, we have rich experience in offering OEM/ODM service. Design service and buyer labels are offered to meet your specific needs.
How About The Shipping Cost?
For small orders, we use couriers like FEDEX or DHL at competitive rates. For large volume orders, we arrange sea freight and provide quotes based on your preference for our forwarder or yours.
How long is the sample lead time?
Existing samples are provided for quality checks. For custom designs, the sample lead time is typically between 3-10 days depending on the complexity.
Can The Price Be Cheaper?
The final price depends on your specific demand (shape, size, and quantity). Generally, we offer better pricing for larger order volumes.
How much is the sample fee?
The account depends on your sample requirements, usually ranging from 20-40 USD. If the design involves complex embroidery or printing, the fee may increase accordingly.
What are your payment terms?
We typically accept T/T with a 30% deposit, and the remaining balance is cleared once the order production is finished.