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Frequently Asked Questions
1. What is your manufacturing background?
We are a professional factory established in 2017, specializing in pet products. Our production team serves global markets including North America, Europe, and South America with a dedicated workforce focused on quality craftsmanship.
2. How do you ensure product quality?
We maintain strict quality control by providing free pre-production samples before mass production. Additionally, we conduct a final inspection before every shipment through an independent quality inspection line.
3. What products can I purchase from you?
We offer a wide range of pet accessories including dog collars, leashes, harnesses, and leads. We also provide comprehensive OEM/ODM services for other custom pet products.
4. Can I customize products with my own logo?
Yes, we accept customization for logos and designs with a low MOQ of only 10 pieces, making it accessible for both small businesses and large brands.
5. What is the standard lead time for orders?
Basically, production takes between 7 to 15 days. The exact lead time may vary depending on the order quantity and specific customization requirements.
6. What payment methods and after-sales services do you provide?
We accept Paypal, T/T Bank transfer, and Western Union. For after-sales, we track every order until delivery and actively seek feedback to ensure the best solutions for any product-related inquiries.
Canna Pet Supplies
