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Frequently Asked Questions
Who are we?
We are a factory based in China, established in 2017. We serve global markets including Europe, North America, and South America with a dedicated team focused on high-quality pet products.
How do we control quality?
We provide a free pre-production sample before mass production and conduct a strict final inspection before shipment through our independent quality control line.
What products can you purchase from us?
We specialize in dog collars, leashes, harnesses, and various OEM pet products. We accept customization based on a low MOQ of 10pcs for logos and designs.
What is the leading time for orders?
Generally, production takes 7-15 days depending on the specific quantity and customization requirements of your order.
What payment methods are accepted?
We accept multiple payment options including Paypal, T/T Bank Transfer, and Western Union for your convenience.
What is your after-sales service policy?
We track every order until the goods are received. You can contact us anytime for feedback or solutions regarding our products.
Canna Pet Supplies
