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Frequently Asked Questions
1. What is the typical delivery time for orders?
For normal items, delivery time is 5-10 days. Customized products depend on specific models and quantities.
2. What are the Minimum Order Quantity (MOQ) requirements?
For normal items, the MOQ is 20pcs. For custom orders, the MOQ depends on the style; please provide photos or links for a specific quote.
3. How is the freight cost calculated?
Freight depends on quantity, total carton volume, and the destination address. We calculate reference shipping costs once items are selected.
4. Can we customize the products with our branding?
Yes, we can custom print your logo or customize your header cards and hang tags, subject to MOQ requirements.
5. Which shipping methods do you offer?
Small orders are shipped via DHL, TNT, FedEx, UPS, or EMS (5-7 working days). Large orders are shipped by sea or train.
6. What payment methods are accepted?
We accept various payment methods including T/T, Irrevocable L/C at sight, and Western Union.