Frequently Asked Questions
1. Are you a manufacturer or a trading company?
We are a professional manufacturer specializing in pet products, with our own factory and R&D team. We offer OEM & ODM services for global clients.
2. Can I customize the product with my own logo or design?
Yes, we provide customization options including logo printing, packaging design, and product features. Please contact us with your requirements.
3. What is your lead time for bulk orders?
Our typical lead time is 15-30 days depending on the order quantity and customization needs.
4. Do your products come with a warranty?
Yes, all our smart pet products come with a 12-month warranty covering manufacturing defects.
5. How do you ensure product quality?
We have strict quality control processes including incoming material inspection, production line testing, and final product checks. All products meet international standards.
6. What is your minimum order quantity (MOQ)?
Our MOQ varies by product, but generally starts at 100-300 units for standard models. For customized orders, MOQs may be higher.