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Frequently Asked Questions
1. Do You Offer OEM/ODM Service?
Yes, we have rich experience in offering OEM/ODM service. Design services and buyer labels are offered.
2. How About The Shipping Cost?
If your goods are not large, we can send them via courier (FEDEX, DHL) at competitive prices. For large orders, we ship by sea and provide quotes based on your preference for our forwarder or yours.
3. How long is the sample lead time?
For existing samples, it is quick. For custom designs, it typically takes 3-10 days. Sample charges are refundable once the order reaches a certain quantity.
4. Can The Price Be Cheaper?
The price depends on your demand (shape, size, quantity). Usually, you can get a better price for large volume orders.
5. Why do you charge a sample fee?
We need to order materials for customized designs, cover printing/embroidery costs, and designer salaries. We take full responsibility for your samples until they are perfect.
6. What are your payment terms?
We typically accept T/T with a 30% deposit, and the balance cleared after the order is finished.