Frequently Asked Questions
Are you a factory or trading company?
We are a leading professional supplier specializing in pet supplies with our own production facilities. ODM and OEM customization are fully supported to meet your specific needs.
Can I request product samples?
Yes, sample orders are available and typically delivered within 10 days. The sample costs are fully refundable upon placement of a bulk order.
How are shipping costs calculated?
For smaller orders, we utilize express services like FedEx or DHL. For larger bulk shipments, we arrange sea freight. We offer competitive rates through our long-term logistics partners or can work with your preferred forwarder.
How can I customize my own pet products?
We provide comprehensive OEM/ODM services. Simply share your ideas or provide your logo files in PDF, AI, or PNG format. We will provide a digital mockup for your approval.
What is your standard MOQ for orders?
Our standard minimum order quantity for this retractable dog leash is 50 pieces, making it ideal for both small businesses and large retailers.
Do you have a showroom for product viewing?
Yes, we maintain extensive showrooms featuring our full range of pet supplies. You are welcome to visit our facilities to inspect product quality and discuss collaboration.